Terms of Service

1. The service

Frontbench is a political monitoring and public affairs platform: it matches parliamentary and government activity to your organisation's configured interests, provides analytical tools including AI-generated assessments, and includes stakeholder and workflow management. The service is provided on the plan you select; plan allowances and prices are as published on the pricing page at the time of purchase.

2. Accounts and teams

• You must provide accurate details and keep credentials secure.
• Seats are per named user, within your plan's limit. Team admins control invitations and roles.
• You are responsible for your team's use of the service and for the content your organisation stores in it.

3. Acceptable use

You agree not to:

• use the service for anything unlawful, including unlawful lobbying practices;
• attempt to access another organisation's data or probe, scan or test the security of the service without written permission;
• scrape, bulk-export or resell the platform's datasets or analytical outputs as a competing product;
• use automated means to place load on the service beyond normal use of its features.

4. Your content and our IP

Content you create in Frontbench (notes, briefings, priorities, documents) belongs to you. You grant us the licence needed to store, process and display it to your team, and that is all we use it for. The platform, its software, design and analytical models remain ours. Parliamentary information is used under the Open Parliament Licence.

5. AI-generated content

Assessments, scores, summaries and briefings produced by the platform are analytical aids generated in part by AI from the public record. They can be wrong. They are not legal, professional or political advice, and you should verify anything material before relying on it.

6. Fees and plans

The Analyst plan is free. Paid plans are billed in advance, monthly or annually depending on the plan you choose, at the prices published on the pricing page. Payments are processed by Stripe; we do not store your card details. Prices are in pounds sterling. Frontbench is not currently registered for VAT, so no VAT is charged.

14-day money back. If you cancel within 14 days of your first payment we refund that payment in full, without asking you to justify it. Because the payment is returned, your paid access ends at the same time rather than continuing to the end of the month, and your organisation returns to the free Analyst plan. Nothing you have created is deleted.

After the first 14 days your subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from Settings, under Membership, which takes you to your billing portal. Cancelling then stops the next renewal and your plan continues until the end of the period you have already paid for; we do not refund part-used periods. Invoices for every payment are available in the same billing portal.

We will give at least 30 days' notice of price changes, which take effect at your next renewal. Downgrading may reduce allowances (for example tracked policy areas), and the application will ask you to choose what to keep. Content you exceed an allowance on is archived rather than deleted.

7. Data protection

We process personal data as described in the Privacy Policy. For business customers we act as processor for the content your organisation stores; a data processing agreement is available on request from team@frontbench.io.

8. Availability and support

We aim for high availability but the service is provided without a formal uptime guarantee. Some data is drawn live from third-party sources (Parliament APIs, GOV.UK) whose availability we do not control. Support is by email at team@frontbench.io.

9. Suspension and termination

You can stop using the service and delete your organisation at any time in Settings (deleted organisations are recoverable for 12 months, then purged). We may suspend or terminate accounts that materially breach these terms, giving notice where reasonable.

10. Liability

Nothing in these terms excludes liability that cannot be excluded by law. Otherwise, we are not liable for indirect or consequential losses, loss of profits or loss of data caused by events outside our reasonable control, and our total liability in any 12-month period is capped at the fees you paid for the service in that period (or £100 if you are on the free tier).

11. General

These terms are governed by the law of England and Wales, with the courts of England and Wales having exclusive jurisdiction. We may update these terms; material changes will be notified in the application or by email at least 30 days before they take effect.